PLEASE READ THIS PAGE!
The few minutes it takes to read this just may save you a lot of time and
IS RELEVANT to YOUR order.
CHECK AND ADJUST YOUR SPAM FILTERS WHEN EMAILING US!
Please
don't email us if our replies are just going to go to a spam box
that you may not see. If you don't know how to adjust your spam filters,
please get help or Google the phrases pertaining to your needs,
Google will have he answers. You can Place us in your accepted /
whitelist - enter in our domain: leathermystics.com and/or
sales@leathermystics.com
We do NOT send out individual emails CONFIRMING your order was
received. Payments are all processed through Paypal Services so you will get an email from PAYPAL confirming payment was processed and order is sent to us. Unless we have questions, you will NOT receive anything from us until your order is
ready and shipping out.
More Ordering Info below.
SHIPPING POLICY
We process orders as quickly as possible, usually within 72 hours.
Please allow a MINIMUM of 2 weeks for delivery before contacting us
concerning your order.
We are a SMALL little leather
business (not a big mail-order warehouse filled with crates of junk
from China and Taiwan) and we have a vendor booth at many
Renaissance Fairs (that we work OURSELVES to run) and other events
throughout the West Coast and North Carolina. We do sometimes get
over-run with order requests which can easily put us behind two
weeks or more. ASSUME your order will take about 3-4 weeks to ship.
Base shipping price is about $7.50 for USA domestic for
1st Class Mail.
If you are on a specific time restraint,
CONTACT US BEFORE PLACING AN ORDER ONLINE
and we will be happy to advise you of your available options, we
may even be able to ship out right away.
INTERNATIONAL SHIPPING
- Newest Shipping Rate Updates:
Though International Mail rates have gone up, we are now once again able to offer INTERNATIONAL SHIPPING.
THIS MEANS: Our little Paypal shopping cart is not very good at calculating shipping rates to overseas and Canada addresses. We have it set to hopefully charge the proper amount for most of our items. SOME ITEMS are much more bulky and take larger boxes which increase the shipping rates. If the shopping cart calculated shipping amount does not charge enough, we may have to send you a separate Paypal invoice (usually only $5-15) to make up the difference.
This will also apply if you feel the shopping cart is OVER-charging. If you feel the rates are too high, contact us and we can investigate for accuracy and let you know your options.
Current rates are estimated as follows:
Canada - starting at around $30.00US
Most Other Countries - starting at around $40.00.
We do not return international calls. Please Email Us if you want a reply.
Thank You.
All CANADIAN ORDERS
Canadian orders are
sent USPS PRIORITY MAIL INTERNATIONAL for an average
shipping/handling cost of $30.00 US or more. Feel free to contact us
for international rate quotes.
All Over-seas orders are
sent USPS PRIORITY MAIL INTERNATIONAL for an average
shipping/handling cost of $49.00 US or more. Feel free to contact us
for international rate quotes.
***NOTE - The shopping cart
on this website CANNOT ALWAYS ACCURATELY CALCULATE OVERSEAS ORDERS!
IF YOU ARE NOT IN THE USA, YOU WILL RECEIVE AN INVOICE FOR THE
REMAINING SHIPPING OWED. YOUR ORDER WILL NOT BE PROCESSED OR
SHIPPED UNTIL THE SHIPPING AMOUNT IS PAID IN FULL. IF YOU DO NOT
RECEIVE AN INVOICE VIA EMAIL FROM PAYPAL WITHIN 48 HOURS OF PLACING
YOUR ORDER, CLICK HERE TO EMAIL THE SALES DEPARTMENT.
DUE
TO EXCESSIVE ABUSES OF THE PAYPAL CHARGEBACK SYSTEM BY DISHONEST
(SLIMY, CHEATING, NO-GOOD...) PEOPLE, WE WILL ONLY SHIP USPS
PRIORITY MAIL INTERNATIONAL UNLESS YOU MAKE PRIOR ARRANGEMENTS.
All Canadian and Over-seas orders must be paid with either
Paypal or International Money Order only.
All USA Domestic
shipments are sent USPS 3-5 Day 1st Class Mail unless otherwise
requested (additional charges may apply for UPS or Fed-Ex type
shipments).
We can rush/expedite for over-night shipping
within the USA via USPS Express Mail or Fed-Ex but payment must be
received before 12 Noon USA Pacific Time and is limited to stock on
hand.
*Please Note - We will do our absolute best to fill rush
orders, but we DO NOT GUARANTEE overnight delivery as past
experiences have proven too many variables and we are not
clairvoyant (I used to be, but I got behind in the payments....
it's a long story....).
JUST BECAUSE THE SHOPPING CART MAY
OFFER AN EXPRESS/OVERNIGHT OPTION, DO NOT ASSUME IT WILL ARRIVE
TOMORROW.
If we're on a 3-day drive back from an event, we may
not even GET your order for 4-5 days. (though we are now able
to often process SOME orders from the road while in transit - ya,
we're THAT FREAKIN' GOOD!!!)
Yes, this again falls under the
"CALL US FIRST"
PLEASE understand that we greatly value
our customers and we will do everything in our earth-moving psychic
tele-kinetic super-powers to produce the highest quality of
products and to get them to you when you need them. We go the
extra mile every day (and our sore muscles, bad backs, and
arthritic hands prove it!) for our customers!
PAYMENTS
Personal
checks are no longer accepted - Paypal, Cashier's Check, or Money
Order only - Payable to "Old World Industries"
Payments can be
mailed to:
Old World Industries, Inc.
3650 Bellinger
Lane
Medford OR. 97501
Credit Card payment gladly accepted by phone but you
must either call us (541-944-5495) week days 10AM-6PM USA Pacific
time or send an EMAIL to us with an area code, phone number, and
best time to reach you.
RETURNS
Returns or Exchanges gladly
accepted on regular stocked items! However, exchanges for any
reason other than damage, defect, or our shipping error are subject
to a MINIMUM $6.00 charge to help off-set our replacement postage
costs. Please include this payment with your exchange. Sorry, we
do not offer refunds on custom made-to-order items.
Returns
for refund for any reason other than damage, defect, or our
shipping error are subject to a 15% restocking fee.
Any
item returned to us which is worn or damaged due to abuse will NOT
be issued a refund. Unless it was our error, shipping will
not be refunded. Thank you! Email Us!
ORDERING
FOR YOUR SECURITY: This site processes orders using Paypal and
Paypal shopping cart. You ARE NOT REQUIRED TO HAVE A PAYPAL ACCOUNT
to make purchases from this site.
If you are a registered
Paypal user, BE CERTAIN YOU KEEP YOUR PROFILE INFORMATION CURRENT.
The address in your Paypal profile is WHERE your ORDER WILL BE SENT
AUTOMATICALLY. If your order is returned to us or lost because you
failed to update your information YOU WILL BE CHARGED the
shipping/handling fees again.
Once your order is processed,
shipping and handling fees WILL NOT BE REFUNDED unless there is a
direct mistake on our part.
Any and all custom
or specialty orders are required to be paid for IN FULL when the
order is placed at which time NO REFUND will be given for any
reason other than a blatant mistake on our part.
Please do
Not Email or call us within 10 days after placing your order
without asking us about availability, we are Busy filling Your
order and other orders and can not take the time to answer
questions such as "did it ship yet?" Thanks for understanding.
We do NOT send out individual emails CONFIRMING your order was
received. Payments are all processed through Paypal Services so you will get an email from PAYPAL confirming payment was processed and order is sent to us. Unless we have questions, you will NOT receive anything from us until your order is completed and shipping out.
WASHINGTON STATE RESIDENTS
We are required by the
State of WA to charge sales tax! Trust me, we'd rather not but it's
the law -Sorry.
Since the shopping cart cannot calculate sales tax
for Washington, after placing your order, you will receive an
invoice for the sales tax due.
We Are In OREGON So please be aware that we are on Pacific Time
when calling.
OUR "RENNIE DISCOUNT" POLICY
A large percentage of our product line is geared for the renaissance faire and re-enactor crowd. Yes, we love all of you, but - unless you're going to order 10 or more of something - PLEASE don't ask us for a "faire-goer's discount".
ALLERGY WARNING
We are owned by three cats (Pinky, Lucifur, and Bunny) that often occupy our shop to oversee our quality control department. If you have feline/cat allergies, we might not be your best choice for leather work. ~Sorry
DEAREST TOPS AND DOMS,
WE are NOT your subs or bottoms. Rude, demanding, demeaning, or condescending phone calls or emails will NOT be tolerated from ANYONE. If you address us as such, your emails will be ignored and your orders will be promptly refunded. If you are not clear about what this means, then you do not belong in the Lifestyle.
THANK YOU EVERYONE
We appreciate all of our loyal customers and we look forward to providing you quality Fantasy Leather Wear.
